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Track & Trace

Have your device repaired quickly by a specialist?

Is your device insured? Want to have your device repaired because it’s broken or damaged? If so, you cannot register your device for repair here. There is a completely different process. Please contact your insurer first.

Are you a Business customer? If costs would be involved in the repair, it is currently not possible to receive an invoice. When an invoice is required please present your device for repair at your nearest Telenet shop.

How does it work? Three easy steps:

1. Register your device for repair

Register your device online and provide detailed description of the problem.

2. Select your shipping method

You can have your device picked up by our courier on the day selected by you. Or you can ship your device to us yourself.

3. Your device will be repaired by a specialist

You will of course receive confirmation of your repair registration. You can track the status of your repair on the online Track & Trace page.

Like to know how far along we are with your repair?

Check the repair status of your device here

More information